Aura frosted phone case yellow and green (Samsung)

Return & Refund Policy

Last Updated: April 8, 2026

At Aura, your satisfaction is our priority. We are committed to providing a transparent and hassle-free shopping experience.

1. Right of Withdrawal

You may cancel your order within 30 days of receiving your goods, no questions asked. To initiate a cancellation, use the "Return/Withdrawal" button on our website or reach out to our support team directly.

2. Eligibility for Returns

To qualify for a return, your item must be:

• Unused and undamaged, in the same condition as received
• In its original packaging with all tags and labels intact
• Accompanied by a receipt or proof of purchase

3. Non-Returnable Items

Customized or personalized products are not eligible for return.

4. Defective or Incorrect Items

If your item arrives damaged, defective, or differs from what was advertised, you are entitled to a repair, replacement, or full refund. Please contact us within 48 hours of receipt and include photos of the issue.

5. Return Shipping Costs

• Change of mind: Return shipping costs are the customer's responsibility.
• Defective items: We will cover return shipping or provide a prepaid label.

6. Refund Process

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be credited to your original payment method within 14 days. Please note that refunds may be reduced if the item shows signs of use beyond what is needed to assess its condition.

7. Contact Us

Have questions? We're here to help.
📧 aurastoresupport@gmail.com